F.A.Q.

Return/Exchange Policy

Our returns and exchange process is free and easy for all orders in the USA! You simply need to notify us within 14 days of delivery, and then send them back to us with a postmark before or on the last day of that 14-Day window. Please review the 14-day Return/Exchange Policy here and you will also find the link to the processing center where you can start your return or exchange. For international inquires, please write to us at hello@antoniasaintny.com. 
You can return one shoe for an exchange and keep the other! Start your return here
We need to receive the shoes back and inspect them first before we can mark your return as acceptable. The timing can vary due to shipping and receiving delays. You should be able to receive a refund within 15 business days, and if you have any questions, please reach out to us.

If you feel the best solution would be to receive a smaller or larger size, we will happily take your shoes back for a refitting where we will exchange your shoes. You simply need to notify us within 14 days of delivery, and then send them back to us with a postmark before or on the last day of that 14-Day window. Start your return here

Shipping

The Version 2.0 Victoria High Heels are in stock and delivering daily! The Version 2.0 Jane Autumn Flats are scheduled to be shipped out around October 2019. We will share an update immediately if we hear of any changes to this delivery timeline.
At this time, we are only shipping to the USA and Canada, but this may change soon! Please write to us if you'd like at hello@antoniasaintny.com with your request because there may be a possible work-around to send you shoes, and you can also sign up to our newsletter so that you can be notified just as soon as we start shipping internationally. Shipping in the USA is free.
Yes! Just enter the the address of the person you'd like to have these sent to when you are going through the check out process.
We ship everything via DHL, UPS, USPS, depending on where you are shipping your shoes to, and what service will work best for you. We use one of the premiere fulfillment centers in the nation located in Long Island. NY. We also offer expedited shipping if you have a special occasion that you need your shoes by. For instance, we know how much better it is to dance in comfort, and we would love support you in that! 
We will send you tracking information via email as soon as your item ships, and you can also keep track via text if you select that option at check out. 
Shipping in the USA is free. If you buy any of our shoes in the rest of the world, and your order is split in two shipments, then you may have to pay for shipping twice. For example, if you ordered a flat and a heel, and the flat still has an estimated shipping date later than the high heel, we would send you the heel first with that one shipping fee built in. Then when the flat shipped, we would send that to you as a separate order once it is ready. 
Yes. And you can return or exchange the shoes, but the shipping costs and other fees are not able to be covered at this time. 

Placing Orders

You can do this easily as you go through the check out process online. If you have any questions, please email us at hello@antoniasaintny.com.

As long as you place your order before 2 PM EST and select that expedited delivery method during checkout, your order will ship out that same day for next day delivery. If you place the order after 2 PM EST, please call or email us and we will see what we can do to help rush the package or give you an update. You can also receive tracking info on the confirmation page so you can keep watch as your shoes make their way to you. As for other shipping options, you can do 2 day or 3 day delivery for an additional fee as well. 

Yes! Affirm allows you to pay 3 easy payments of $99 over 3 months so that you can space out the payments. You are worth the investment in good shoes! If your feet, and your health will pay the price of cheap shoes, it's simply not worth it. You deserve the best shoes possible, and we wanted to make that possible to achieve for all of us. 
You can pay with your Amazon account, Paypal or any major Credit Card. 
Yes. Just add this at checkout for an additional fee. 
You may have only ordered one shoe because we allow people to customize their size, and split sizes in the same pair. Have no worries though! You can easily go back into your cart to order the second shoe in the pair. Just look at which shoe is in your cart (right or left?) and then select the shoe that will compliment that size on the Shop page. You will see left is on the left, and right is on the right. Add your size and then click the smaller blue button underneath that says "buy only the left shoe" or "buy only the right shoe." Then you will see both shoes in your cart. 
We offer the ability to customize your fit (60% of us have two differently sized feet, sometimes we have a bunion, or a "bump" on one foot but not the other, etc.), so you can order a separate left size and a separate right size. They will show up as two items in your cart :) 

Finding the Best Fit

We offer a large array of sizes, from 4 to 13 US in half sizes, in addition to three different widths, Standard/B, Wide/C, and Extra Wide/D. We also offer customized sizes, where you will receive a split shoe box that has two different sizes in each side if you need it. This happens when you choose two different sizes, because 60% of us have two differently sized feet. If you would like to discover and create your own Fit Profile, come see us in our NYC fitting room in LIC (5 minutes from 59th/Lexington) where you can receive a personalized fitting with our Fit Specialists and you can try on the shoes in person. You can sign up for an appointment by booking here: Antonia Saint NY Fitting Appointments
You're not alone - 88% of us are actually wearing shoes that are too small for our feet. Think about how your heels or flats fit you now. Do they often feel tight around the toes? Do you feel like you are often overflowing the tops of your shoes, or the topline (front) of the shoe curve is cutting into you, and that's where you get blisters? If so, you may have a wider foot, and you will want to order a C or D width. Or, do you feel like you often slip out of shoes at the back, or that you often have too much room around the toes, or you move around too much within the shoe? If so, you might have a narrower foot, and you can order a B. With our easy return/exchange process, you can always order one size to assess fit and then send back to try another size as an exchange. You can also order two sizes, and you can mix and match as needed, and send back what doesn't fit. As for sneakers vs. heels, sometimes choosing the smaller of the two sizes you normally wear can work. For example, if you wear a size 10 in sneakers, you may like a 9.5 in our heels or flats, and you would just have to find the width that feels best for you. We find this can be the case because the technology within the shoe has so much tolerance (supreme cushion that softly surrounds the foot), and it envelops the foot quite nicely, preventing any sensations of tightness that might occur otherwise. If you have questions on your particular fit once you receive your shoes, feel free to write us at fit@antoniasaintny.com or call us at 718.705.8464
All you have to do is select a different size for EACH foot in the drop down menu on the website that is below each foot. Once you select two different sizes, it will show you a pop up asking you to confirm that this is what you want to do. Confirm that you do. You will then get your customized size in the mail to try on, and hopefully fall in love with! 
When the fit is right, you should feel a soft *HUG* of soft technology around your toes and the sides of your feet. You should definitely feel the technology, and that it feels soft around the top of your foot, and bouncy and plush underfoot. That's why it's called the SoftSurround System. It hugs and holds your foot in place and moves with you as you move. 
As your day goes on and your feet likely swell, the technology will continue to conform to your foot and will continue to feel soft. 
 
The shoes and the SoftSurround System technology will conform to your feet the more you wear them. If you have ordered the widest width we offer and you still feel like they could be slightly roomier at the toes, you can also take them to a local shoe cobbler and they can speed up the stretching process for you by stretching them over a period of a few days. Once the shoes have been worn and stretched however, we can not accept them back. 
There are things that you can do if the fit needs a slight adjustment, such as placing a heel gripper in the back for a tighter grip at the back of the heel, or stretching the shoe for a wider toebox if that is needed. If you feel the best solution would be to receive a smaller or larger size, we will happily take your shoes back for a refitting where we will exchange your shoes if you notify us within 14 days of delivery, and then send them back to us with a postmark before or on that date. 
With our insert design and overall technology, it is a much better choice than a typically hard and unsupportive flat or heel. Our shoes give you cushioned support while still having a beautiful shape on the exterior. We consulted with a leading podiatric surgeon to make sure that most every pain point was covered, and we created our shoes with the wide variety of foot shapes in mind. If you are most comfortable in an orthopedic shoe, we would suggest choosing the flat so that you can get a beautiful classic shape on the outside with the closest sensation to an orthopedic shoe.

 

Health Questions

Absolutely! That's part of the reason why we created them, because nearly 25% of people between the ages of 18-65 years of age suffer from bunions and 67% of those over the age of 65 have bunions.

These facts are also part of the reason why we are offering our fitting service so you can find your best customized size. We also offer the ability to order two different sizes for each foot. You can order a wider width for the foot that has a bunion, and a narrower width for the other foot that doesn't have one. Or, if both feet have them, just order up a width. The superior cushioning in our SoftSurround System also ensures that your feet will be softly surrounded so you will be able to have a beautiful shoe that is also comfortable. 
Yes! Because of the way the insert technology and overall design has been made, the SoftSurround System will conform to the shape of your foot, either with a flat foot or a high arch. It will give you a much more cushioned experience than any other heel or flat you've experienced.
Our SoftSurround System gently hugs the entire foot, and is designed in such a way that it gives your foot room to expand as the day goes on. The key here is getting the best fit from the very beginning so that the proper amount of expansion needed would already be in place.
At this time we don't fully customize the height of the arch, but our SoftSurround System has been made to softly support the arches (we do actually have three arches in each foot, and we address all three!), and to conform to the shape of each foot.

 

Shoe Construction

We have lots of plans, and you can be assured that whatever we make will be a solution that is needed, and not simply to create more stuff for this planet. We are focused on creating essentials for everyone's wardrobe and for their life, and we are also dedicated to creating products that respect our earth and its resources. We will update all who join us as a customer and via the VIP newsletter list with the very first announcements as they come out. As for the reason behind creating the pointed toe first, we wanted to tackle one of the most beautiful and classic shoe designs, one that goes with anything, from sweatpants and jeans to miniskirts and even bathing suits. It's also the style that has given many owners trouble in the past due to poor fit, construction and comfort. The way a proper pointed-toe should fit is that the point lies comfortably ABOVE the ends of the toes, so the toes have room to fit underneath. The vamp, or curved front part of the shoe, should rest comfortably across the top of your feet, and not cut into you. Underneath your foot, you should have cushioned support, and also surrounding your entire foot. Our shoes happily have all of this! 
As for the heel height, our Version 2.0 Victoria High Heel has a height of 3.5 inches. However, it feels much lower due to the SoftSurround System design, insert technology and overall design. We have been told that it doesn't even feel like a high heel at all, but like a sneaker inside, and that's why we say "looks classic on the outside, feels like a sneaker on the inside," because so many people were saying it felt like a sneaker. We do have plans for lower heels in the future, so be sure to sign up on our VIP newsletter list.
Our flat has a platform of almost an 1 inch, so they are not completely flat because we know our feet need some lift when walking on hard surfaces. Our flats are immensely comfortable for all types of feet, unlike other flat shoes you may have owned in the past.
Our shoes use an advanced material made of microfiber leather that mimics animal collagen, but is stronger and lighter, and more sustainable to the planet. It is 100% animal-free. The type of material we have selected for our premier designs are called French Calf Microfiber Leather, chosen for its excellent stretch and supple finish.
Our outsole is a rubber composite that is made for flexibility, durability and shock absorption.
The overall patented SoftSurround System is made up of three parts. The Upper Cushion Support System means no more pain on the toes, no blisters, no friction, and it has side cushioning for comfort. The Insert Support Technology has cushion at the base of the big toe, triple-layer cushioning under the ball of the foot (it actually makes your foot rebound as you walk, and helps absorb the impact of 2.5x your body weight coming down on the ball of your foot when wearing a high heel!), dual-layered foam support throughout for 200% more cushion underfoot than a regular high heel), a deep heel cup, and a Tri-Arch Support System to lift and support all three arches. The outside of the shoe is also unique. There are hidden stitches to prevent blisters, a printed label for softness against the foot, a deeper toe box for more room, superior materials, ballistic nylon-wrapped heel to prevent nicks, stronger heel tips that last 5-7x longer than others, a reinforced toetip for longer wear, strong outsoles made for flexibility and shock absorption and, an embedded exoskeleton to hide the tech and ensure the highest cushioning.
Our heel tips last 5x longer than what you'll find in the marketplace. Our heels are wrapped in ballistic nylon which is incredibly abrasion resistant and will not nick, unlike every other heel out there.Our upper material was chosen for its suppleness an sustainability, but also its abrasion-resistance and does not scuff like a typical soft leather would.
Stay tuned and sign up at the VIP newsletter list on the bottom of the website to be the first to know! 
Our shoes come with an anti-microbial treatment and can also be easily wiped down on the inside to help treat odors.
The components of our shoes are made internationally from various expert manufacturers around the world, and overseen by our manufacturing partner who is based in Minnesota with a very strong factory network overseas. We do have a dream however of doing production in the USA, and that is why our cofounders helped create a factory in the NYC area in 2016. We can not yet do full production there because of certain technicalities, but we are committed to growing manufacturing here in the USA someday, and every shoe sold here now helps to make this dream a greater reality.

 

Company Mission/Policies

If you are going to wear a classic-looking shoe that makes you look great, it makes zero sense to have that same shoe cause you pain, to be hard, to give you blisters or have no support, etc. We have enough to think about and do, so to add pain to the mix is something we can no longer accept. One of the first problems we're addressing is fit, because 88% of women wear shoes that are too small for our feet, and 60% of us actually have two differently sized feet. Secondly, we are addressing the problem of shoes not providing cushioned support, even though the modern surfaces we walk upon are the hardest they have ever been. Third, we are addressing the problem of construction because we have found that even the most expensive shoes can have cheap components, and even those pretty and colorful painted bottoms or heel posts can look beat-up after one or two wears. We hope to change the conversation about our footwear, and encourage everyone to demand more from their shoes. We should have the choice of beautiful shoes that also support us in moving through life, and not just for looking pretty.
It can take as little as 20 minutes to start feeling pain from a high heel, and hard flats are sometimes no better. Most have little to no padding, are mass-produced in a "one size 8 fits all size 8" mentality, and are thus poorly fit for each individual. Often, heels are worn only on special occasions where you can be sure to sit down because the pain is so great. Instead of feeling a lack of support by our shoes, we have solved all of these issues with cushioned comfort, quality construction and customized fit. Finally, a woman can feel free to move, and stay focused on what she's saying and doing, and not feel limited by something as simple as her footwear.

 

Return/Exchange

If your shoes are returned unworn (or only worn inside, and on carpeting without any marks or visible wear), we will be able to offer a full refund within 30 days of purchase, minus a handling fee of 5% the total purchase price. This 5% can be saved as a credit on your account for a future order. If you have an issue with fit, we also offer exchanges within 30 days as well.

To request a return or exchange, please visit this link:

If your shoes are returned unworn, or only worn inside and on carpeting without any marks, we will be able to offer a full refund minus 5% shipping and handling fee within 30 days of purchase.

We believe strongly in finding the best fit for you however, and we are dedicated to making you and your feet supremely happy. So ideally we would like to exchange the shoes for you and re-tif them so that you end up with shoes that you will love.

Shipping

The second-ever production run of Victoria High Heels are scheduled to be shipped out in late December 2018 and our Jane Autumn Flats are scheduled to be shipped in March 2019. We will share an update immediately if we hear of any changes to this delivery timeline.

Once production is operating more consistently (by March 2019) we will be able to delivery shoes within a 2-3 week time frame between purchase to delivery.

Not yet, but we will! Please enter your email here so that you can stay posted for updates. Shipping in the U.S. is free.

Yes! We will send out a survey where you can enter the address of the person you'd like to have these sent to.

We ship everything via DHL, UPS, USPS, depending on the location in the world and what service will work best for you. We use one of the premiere fulfillment centers in the nation located in Long Island.

We will send you tracking information via email as soon as your item ships.

When you buy any of our shoes while we are still in the pre-order phase, you will only be charged one time for shipping. For example, if you ordered a flat and a heel, with the flat having an estimated shipping date later than the high heel, we would send you the heel first with that one shipping fee built in. You would not incur an additional shipping charge for the flat that would come later. We are doing this as an additional thank you for waiting for the delivery to be complete.

Get the Best Fit

We offer three widths where most brands only offer one, and a larger array of sizes (size 4-13).

We offer the ability to order one size PER FOOT. So EACH foot can finally be happy and get the best fit they deserve. No more wobbly heels falling off as you walk, or one shoe that pinches while the other feels loose!

If you are ever in the NYC area, we would love to give you the best service which will lead to your absolute best fit! Please see the calendar link here for to schedule your very own fitting!

We launched a smartphone app for both Android and iPhone that includes simple instructions to complete one's own Fit Profile that will have scans of the feet, photos and a short survey. We've worked with a team of computer vision experts to create the most seamless functionality for all of you, but if anyone has questions about the app, please feel free to write us at fit@antoniasaintny.com

Yes! Once you provide your measurements to us via our smartphone app, we will have your measurements saved in your own unique Fit Profile. We will draw from this record each time you come to us for another shoe to add to your collection. The only time you would ever want to re-measure your feet and update your Fit Profile would be if you have any lifestyle changes such as weight gain or pregnancy.

Think of the fitting service and creation of your own Fit Profile as an investment towards all future shoes you will own that will actually be fit to *each* of your feet.

We have a Best Fit Policy where we will exchange your shoes within 30 days of delivery to find a better fit so that we get the fit right and your feet are happy! We are dedicated to creating shoes that fit you and your feet, and the unique individual that you are.

With our insert design and overall technology, it is a much better choice than a typically hard and unsupportive flat or heel. Our shoes give you cushioned support while still having a beautiful shape on the exterior. We consulted with a leading podiatric surgeon to make sure that most every pain point was covered, and we created our shoes with the wide variety of foot shapes in mind. If you are most comfortable in an orthopedic shoe, we would suggest choosing the flat so that you can get a beautiful classic shape on the outside with the closest sensation to an orthopedic shoe.

Placing Orders

Custom Fit

Health Issues

In many cases, yes. That's part of the reason why we created them, because nearly 25% of people between the ages of 18-65 years of age suffer from bunions and a staggering 67% of the those over the age of 65 have bunions.

This fact is part of the reason why we have made supremely cushioned shoes in a variety of widths, and the ability to order a different size for each foot, so that there are no hard edges cutting into you, and you are able to select the best shoe to accommodate a bunion. Because of our thoughtful design and technology, it is quite likely that you will be able to have room for your bunions on either your left, right, or both feet, and that your shoes will fit beautifully, and comfortably.

Yes! Because of the way the insert technology and overall design has been made, the SoftSurround System gives good support around the shape of your foot, either with a flat foot or a high arch. With those who have very high arches, the technology might not hit your highest medial (inner) arch, but you will find that overall, you will have a much more cushioned experience than any other heel or flat you've experienced.

At this time we don't fully customize the height of the arch, but our SoftSurround System has been made to softly support the arches (we actually have three arches in each foot, and we address all three), and to allow each foot to be gently surrounded in cushioned comfort.

Our SoftSurround System gently hugs the entire foot, and is designed in such a way that it gives your foot room to expand as the day goes on. The key here is getting the best fit from the very beginning so that enough room for the proper amount of expansion needed would already be in place.

Shoe Construction

There are several components of our shoes that make them endure over time better than other heels and flats in the market. For instance, our heel tips last 5x longer than others, and our heels are wrapped in ballistic nylon which is incredibly abrasion resistant and will not nick, peel, or tear, unlike every other high heel out there, from the most expensive to the least.

Our upper material was chosen for its suppleness, and also its abrasion-resistance so it does not scuff or tear like a typical soft leather would.

Yes! We absolutely have plans for a rounded toe. The rounded toe version will be announced in the future, but we don’t know exactly when that will be. We will update all who join us as a customer and via the VIP newsletter list with the very first announcements as they come out.

As for the reason behind creating the pointed toe first, we wanted to tackle one of the most beautiful and classic shoe designs, and one that has given many owners trouble in the past due to poor fit. The way a proper pointed-toe should fit is that the point lies comfortably ABOVE the ends of the toes, so the toes have room to fit underneath. The vamp, or curved front part of the shoe, should rest comfortably across the top of your feet, and not cut into you. Underneath your foot, you should have cushioned support, and ideally, surrounding your entire foot, and a deeper toe box for added room. Our shoes happily have all of this!

As for the heel height, we wanted to tackle one of the most beautiful and classic shoe designs first, and one that has given many owners trouble in the past due to poor fit. This is why our premier Victoria heel has a height of 3.5 inches. However, our heel feels much lower due to the SoftSurround System design, insert technology and overall design. We also have plans for lower heels in the future, so be sure to sign up on our VIP newsletter list.

Our flat has a platform of almost an 1 inch, so they are not completely flat because we know our feet need some lift when walking on hard surfaces. Our flats are immensely comfortable for all types of feet, unlike other flat shoes you may have owned in the past.

Our shoes use an advanced material called microfiber leather. It mimics animal collagen, but is stronger and lighter, and more sustainable to the planet. It is 100% animal-free. The type of material we have selected for our premier designs are called French Calf Microfiber Leather, chosen for its excellent stretch and supple finish.

Our outsole is a rubber composite that is made for flexibility, durability and shock absorption.

The overall patented SoftSurround System is made up of three parts. The Upper Cushion Support System means no more pain on the toes, no blisters, no heel gap, and it has side cushioning for comfort. The Insert Support Technology has arch support, cushion at the base of the big toe, triple-layer cushioning under the ball of the foot that can absorb 2x the body weight from a high heel, dual-layered foam support throughout, a deep heel cup, and a Tri-Arch Support System. The outside of the shoe is also unique.

There are hidden stitches to prevent blisters, a deeper toe box for more room, superior materials, ballistic nylon heel to prevent nicks, stronger heel tips, a reinforced toe for longer wear, outsoles made for flexibility and shock absorption and, an embedded exoskeleton to hide the tech and ensure the highest cushioning.

As every single shoe shape and height is a sizable investment with particular tooling, molds and components needing to be made, we will be focused on one "pitch" of a heel at a time. We have a lot in store for everyone, so please join us so we can make every single part of this dream a reality for the variety of unique tastes we all have :)

Our shoes can be easily wiped down on the inside to help treat odors, and we will announce any anti-microbial treatment options once they become available.

The components of our shoes are made internationally from various expert manufacturers around the world, and they are put together by our manufacturing consultant Otabo, who is based in Minnesota with a very strong factory network in China. All customization of the shoes and assembly happen with the Brooklyn Shoe Factory founded in Brooklyn. Our dream is to grow production in America, and that is why we actually co-founded The Brooklyn Shoe Factory in 2016. We can not yet do full production here because of certain things like technical machines not being here, nor the properly trained mechanics and technicians here to repair and maintain the machines, or the trained workers to create every production step that is needed. The strongest factory networks are still overseas currently, but we are committed to growing manufacturing here in the U.S. and every shoe sold helps to make this dream a greater reality.

Company Mission/Policies

One of the main points that we are making is that if you are going to wear a classic-looking shoe exterior (flat and heels grouped together here as "classics"), it makes zero sense to have that shoe cause you pain, to be hard, to give you blisters, have no support, etc. We have enough to think about, and to also add to pain from our feet is something we should no longer accept. One of the first problems we're addressing is fit - with both our flats and heels - because 88% of women wear shoes that are too small for our fit, and 60% of people actually have two differently sized feet. Secondly, we are addressing the problem of shoes not providing cushioned support, even though the modern surfaces we walk upon are the hardest they have ever been. We hope to change the conversation about our footwear, and encourage everyone to demand more from their shoes. We should have the choice of beautiful shoes that also support us in moving through life, and not just for looking pretty.

It can take as little as 20 minutes to start feeling pain from a high heel. Most have little to no padding, are mass-produced in a "one size 8 fits all size 8s" mentality and are thus poorly fit for each individual, and often made of cheap components that can fall off or nick after the first or second use. Often, heels are worn only on special occasions where you can be sure to sit down because the pain is so great. Instead of feeling a lack of support by ones shoes, we have solved all of these issues with cushioned comfort, quality construction and custom-fit. Finally, a woman can feel free to move and stay focused on what she's saying and doing, and not feel limited by her footwear.

Return/Exchange Policy

Smartphone App

Uh oh! If you delete, you will only get ONE shoe. Are you sure you want to do this? You should have two items (one right, and one left) in your shopping cart for each pair of shoes.

KEEP PAIR (RIGHT + LEFT)

ORDER ONLY ONE (SINGLE SHOE)

Uh oh! If you only add one shoe, you will only get ONE shoe. Are you sure you want to do this?
You will need to add another item if you want to create a pair (one right, and one left).

Create pair (right + left)

order only one (single shoe)

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