Crowdfunding Returns & Exchanges

**Click here if you ordered from the website for USA, Hawaii, Alaska, APO/FPO.**
**Click here if you ordered from the website for Canada/International.** 

Kickstarter & Indiegogo Return / Exchange / Refund Policy 

Updated as of March 19 2020: Due to circumstances outside of our control, we are unable to provide any more refunds. 

Returns:

  • To initiate a return, email request within 30 days of delivery.
  • Returns must be postmarked within 30 days of delivery.
  • Returns must be in the original boxes, with all original packaging.
  • Shoes must be free of scuffs, scratches, or any signs of wear.
  • If shoes are worn, no refunds or exchanges are possible.
  • Returns on which the soles or heel tips are damaged will result in a refurbishment fee of 30% cost of shoes, or may be refused if unable to be refurbished.
  • We reserve the right to refuse any return on shoes that do not meet the requirements.
  • Refunds/exchanges are subject to restrictions, and are as instructed below.

Exchanges:

  • To initiate an exchange, you must notify us via email within 30 days of arrival.
  • The return must be postmarked within the 30-day period to qualify.
  • We must first receive the return back in good condition as specified above to qualify.
  • You can exchange a size for both feet, or only one foot, just email us. You would also keep one right or left shoe that fits, send back the other.
  • New fit exchanges will be for sizes 4-13 (US) in three different widths (Standard/B, Wide/C, Wider/D). A fit specialist can help as needed with finding your best fit.
  • If your replacement is back-ordered, our team will be in touch with you directly.
  • Not included: Any shipping costs. Please see “Return Shipping” section.

Refund/Credit:

  • All returns for refund must follow the “returns” criteria above. Please read carefully.
  • If you need a refund, a 100% refund will provided in the form of 100% store credit once merchandise has been returned in good, unworn condition, and as specified in “returns” section above. Exclusions may apply.

Return Shipping:

  • To qualify for an exchange or refund, returns must follow the “returns” section above. Please read carefully.
  • Send return via carrier of your choice, with tracking info provided. 
  • We cannot take responsibility for reimbursement if a return package is lost, stolen, or mishandled. Please keep all tracking details for your record. We will not be able to extend store credit should this occur. 
  • Send tracking info for your return to us via email.
  • Postmark your return within 30 days of delivery to the following address:
    Antonia Saint NY Returns,
    4638 E. Shelby Drive, Memphis, TN 38118
  • Once your exchanged pair is ready, we will be ready to ship the pair back to you. We will be in touch for your Paypal or Venmo info to pay for shipping. 

NOTE: There are no more exchanges or returns for customers outside of the USA, including Canada.

Any other questions please reach out to us at hello@antoniasaintny.com or 718.705.8464. 

ASNY (Antonia Saint NY) reserves the right to update this return policy at any time and will send an update of such policy as needed. Last update - March 20, 2020

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