Returns & Exchanges International

Shipping / Exchange & Return Policy

At Antonia Saint NY, we respect and value every customer. Because your trust is important to us, We have a Best Fit Policy where we will exchange your shoes to find a better fit, and make your feet happy!

Shipping

Antonia Saint NY currently offers International shipping via DHL International from our New York Metro fulfillment center. International shipping cost will be calculated and display in your preferred currency, including all shipping costs from our warehouse in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

We offer Economy and Priority shipping options.

Unfortunately, we do not offer free shipping to international destinations.

 

Shipping Timeline

The Version 2.0 Victoria High Heels are in stock, and being delivered to customers daily!

Our Jane Autumn Flats are scheduled to be shipped in December 2019.

We will share updates directly if we have any changes to this delivery timeline. Please be sure to also add your name to the newsletter by filling out the section below with your email address. Emails will come from vip@antoniasaintny.com so also add that address to your address book. Thank you so much! 

 

Exchange

Customers are allowed one (1) exchange per order, additional exchanges are available for additional fees or by placing a new order at antoniasaintny.com. Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Postmarked within 14 days from delivery

International customers are responsible for paying all shipping costs back to our returns facility in New York City. However, Antonia Saint NY will pay all shipping, duties and taxes (DTP) for the new exchange shoes shipped back to you, free of charge. To request an International exchange contact us at hello@antoniasaintny.com.

 

Returns

You may return eligible shoes minus a return restocking fee of $28.00 USD which will be deducted from your refund once the returned shoes have been received and processed. Duties, taxes or tariffs will not be refunded. International customers are responsible for paying all shipping costs back to our returns facility in New York City. To request an International return contact us at hello@antoniasaintny.com.

Canceled Orders

To cancel an order call Customer Service at 1-718-705-8464 during business hours Monday-Friday 10am-5pm EST. Once an item has shipped, an order cannot be canceled. Or must be returned to process a refund minus a fee of $28.00 USD per return transaction.

Please contact us at hello@antoniasaintny.com or 718.705.8464 if there are any questions. We're here for you!

You can also visit our FAQ here.

 

 

 

 

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