Need a Return / Exchange Label for our 100% Fit Guarantee?
Click here to request a label or to provide info on your fit for exchange.
Return / Exchange Policy
We have a 100% Fit Guarantee Policy. We will exchange your shoes to find a better fit, and make your feet happy! Shipping is on us for the first exchange, and you can also exchange your heels for a flat, or your flats for a heel :)
Shoes must be returned unworn, only worn inside and on carpeting without any marks, and within the original boxes within 30 days from delivery to be eligible for any returns or exchanges. See below for other exclusions.
If for some reason, you decide the shoes simply aren't for you, we would be able to process a partial refund of 50%, with the other 50% saved for you as a credit in the future for another style. ALTERNATIVELY, you can exchange the heel for a flat.
We believe strongly in finding a good fit for you however, so again, we would like to re-fit your original shoes to your feet and give you shoes that you will love!
*Policy Update as of March 2018: As there are transaction costs and refund fees incurred by the company if an order is cancelled after purchase, refunds will be processed minus a small 5% fee on the purchase price that is not refundable or reversible. We can work with you to use this as a credit on your next order in the future.
Depending on how long the order was placed before delivery, there are also restocking fees, and if the shoes have already been made, or more than 30 days from purchase have passed, the policy above of a partial refund will be provided on a case-by-case basis.
Please contact firstname.lastname@example.org if there are any questions, and thank you!
Shipping Timeline for New Website Orders
Because the company is quite new and we are already working on Version 2.0 of both the heel and flat, timelines are not easily predictable currently. This will change in the near future, but as of right now, an additional wait is necessary, and will be well worth it! :)
The Victoria High Heels ordered from our website in the future will normally ship 8-12 weeks after measurements are submitted via our Antonia Saint NY app, if you simply request a standard size between 4-13 (US) in a narrow, medium or wide width. Currently, our next production run of Victoria High Heels for 2018 is slated for the end of 2018, so the earliest shipments are looking to be December 2018.
Our Jane Autumn Flats are scheduled to be shipped at the earliest in late summer 2018, but normally would take 8-12 weeks after measurements are submitted, per above. There is a chance they may ship during Fall 2018 instead.
We will share updates directly if we have of any changes to this delivery timeline.