Returns & Exchanges U.S., Hawaii, Alaska, and APO/FPO

Shipping / Exchange & Return Policy

At Antonia Saint NY, we respect and value every customer. Because your trust is important to us, We have a Best Fit Policy where we will exchange your shoes to find a better fit, and make your feet happy!

Shipping

Antonia Saint NY currently offers 5 shipping methods for orders within contiguous U.S., Hawaii, Alaska, and to APO/FPO from our New York Metro fulfillment center.

US Standard                                       FREE
UPS Ground – Signature Required    $16.99
UPS 3 Day                                          $33.99
UPS 2nd Day                                      $44.99
UPS Next Day Saver                          $52.99


For Free US Standard shipping, delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed. Free US Standard delivery to Hawaii and parts of Alaska may take more than 7 business days. Orders to APO and FPO addresses ship free by UPS Surepost and are delivered via standard USPS Military Mail and will arrive in 30-45 days, depending on where you’re sending them.

 

Shipping Timeline

The Version 2.0 Victoria High Heels are in stock, and being delivered to customers daily!

Our Jane Autumn Flats are scheduled to be shipped in December 2019 .

We will share updates directly if we have any changes to this delivery timeline. Please be sure to also add your name to the newsletter by filling out the section below with your email address. Emails will come from vip@antoniasaintny.com so also add that address to your address book. Thank you so much!

 

Exchange

Watch this short video to help find your best fit!

Customers are allowed one (1) exchange per order, additional exchanges are available for additional fees or by placing a new order at antoniasaintny.com. Shoes eligible for exchange or refund must be:

1) Returned unworn, only worn inside and on carpeting without any marks

2) Within the original boxes

3) Postmarked within 14 days from delivery

To begin Exchange and request your pre-paid exchange label, visit our Exchange Center to begin an exchange.

 

Returns

Before returning, consider a size exchange! Watch this short video to help find your best fit!

You may return eligible shoes for a full refund, minus a return restocking fee of $18.00 USD which will be deducted from your refund once the returned shoes have been received and processed. (Exchanges do not incur a restocking fee. Only when an exchange results in a return for a full refund will there be a restocking fee.)

If your returned shoes return to us visibly worn and damaged, we will send you documentation of the damages, and your shoes will be quarantined in order to be refurbished. If refurbishment is necessary, we will let you know as soon as possible, and a $24.00 USD refurbishment fee will be incurred in order to repair the shoes. All fees will be saved on your account as a credit with our store for any future purchases. Thank you for your understanding of these services.

To begin your refund request and request your pre-paid return label, visit our Return Center to begin a return.


Canceled Orders

To cancel an order call Customer Service at 1-718-705-8464 during business hours Monday-Friday 10am-5pm EST. Once an item has shipped however, an order cannot be cancelled. If it is shipped, it can either be kept or exchanged for no additional fee, or it must be returned to process a refund, minus a processing fee of $18.00 USD per return transaction. This fee can be used as a credit on your account for future purchases.

Please contact us at hello@antoniasaintny.com or 718.705.8464 if there are any questions. We're here for you!

You can also visit our FAQ here.


 

 

 

 

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